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Client Engagement - Account Security Specialist

  • Full Time
  • Mexico
  • Remote
  • Posted 4 weeks ago

Job description


  • Company Overview: Kraken is a leading cryptocurrency exchange that champions the acceleration of cryptocurrency adoption and financial freedom globally. With a decade of dedication, Kraken has grown into a trusted platform offering a suite of products including Kraken Pro, Kraken NFT, and Kraken Futures to a diverse client base.


  • Company Culture: Kraken is committed to the core values of crypto, focusing on security, client support, and education. As a fully remote company, Kraken employs a diverse workforce from over 60 countries, fostering a culture of inclusivity and innovation.


  • Work Opportunities: Kraken supports a fully remote work model, allowing team members to contribute from anywhere in the world. This flexibility encourages a diverse and inclusive workforce that aligns with the company’s mission of financial inclusion.


  • Role Overview: The Account Security Specialist role at Kraken involves safeguarding client accounts and ensuring the integrity of client interactions. This position plays a crucial role in maintaining the security and trust that Kraken is known for in the cryptocurrency space.

  • Responsibilities:
    • Provide support for clients with account access issues.
    • Conduct detailed security checks to verify account ownership.
    • Collaborate with the compliance team to meet regulatory requirements.
    • Implement and suggest improvements to security protocols.
    • Ensure client satisfaction through effective communication and swift resolution of issues.
  • Desired Experience:
    • 1+ years in financial services or crypto industry.
    • Strong understanding of regulatory KYB/CDD and AML requirements.
    • Excellent problem-solving and communication skills.
    • Experience in customer service or security-focused roles.
    • Knowledge of cryptocurrency trading platforms.
  • Additional Skills: Proficiency in multiple languages is a plus. Experience in handling sensitive account information. Ability to work flexibly, including evenings and weekends.
  • Application Note: Kraken encourages applications from those who are passionate about crypto, even if they do not meet all the listed requirements. The company values diversity and is an equal opportunity employer.


Job overview​

Data posted

4 weeks ago




Customer service

Employment Type

Full Time

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