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Client Engagement - Fiat Funding Specialist

  • Full Time
  • Philippines
  • Remote
  • Posted 4 weeks ago

Job description

  • Company Overview: Kraken is a leading cryptocurrency exchange that champions the acceleration of cryptocurrency adoption and financial freedom globally. With a decade of dedication, Kraken has grown into a trusted platform offering a suite of products including Kraken Pro, Kraken NFT, and Kraken Futures to a diverse client base.

 

  • Company Culture: Kraken is committed to the core values of crypto, focusing on security, client support, and education. As a fully remote company, Kraken employs a diverse workforce from over 60 countries, fostering a culture of inclusivity and innovation.

 

  • Work Opportunities: Kraken supports a fully remote work model, allowing team members to contribute from anywhere in the world. This flexibility encourages a diverse and inclusive workforce that aligns with the company’s mission of financial inclusion.

 

  • Role Overview: Kraken is seeking a Fiat Funding Specialist, responsible for managing and streamlining fiat transactions for our global client base. This role involves direct client engagement, troubleshooting payment issues, and collaborating with banking and payment partners to ensure seamless transaction processes.Kraken is seeking a Fiat Funding Specialist, responsible for managing and streamlining fiat transactions for our global client base. This role involves direct client engagement, troubleshooting payment issues, and collaborating with banking and payment partners to ensure seamless transaction processes.

 

  • Responsibilities:
  • Manage client interactions concerning fiat deposits and withdrawals.
  • Ensure compliance with SLA and QA standards.
  • Liaise with financial institutions to facilitate efficient payment processing.
  • Address and resolve technical issues related to fiat transactions.
  • Implement process improvements and automate routine tasks to enhance operational efficiency.
  • Desired Experience:
  • Prior experience in payment processing, particularly within financial services or crypto industries.
  • Proficiency in handling client communications and transaction management.
  • Strong understanding of compliance and regulatory frameworks in financial operations.
  • Exceptional problem-solving skills and the ability to operate in a fast-paced environment.
  • Additional Skills: 
    • Fluency in multiple languages is beneficial. 
    • Experience with CRM software like ZenDesk or Salesforce. 
    • Strong analytical skills and comfort with reporting and data analysis tools.
  • Application Note: Kraken encourages applications from those who are passionate about crypto, even if they do not meet all the listed requirements. The company values diversity and is an equal opportunity employer.

Compensation: This full-time role offers competitive compensation, including benefits like health insurance, retirement plans, and performance bonuses, reflecting the candidate’s experience and potential contributions to the company.

Company

Job overview​

Data posted

4 weeks ago

Location

Philippines

Department

Customer service

Employment Type

Full Time

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