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Engineering Manager - Customer Care

  • Full Time
  • San Mateo
  • Posted 1 month ago

Job description

  • Company Overview: Roblox is revolutionizing digital interaction through 3D immersive experiences, enabling tens of millions daily to explore, create, play, learn, and connect, all powered by our global community of developers and creators. We aim to connect a billion people with optimism and civility as we redefine how people come together from anywhere in the world on any device.


  • Company Culture: At Roblox, engaging with our mission means shaping the future of human interactions, solving significant technical challenges at scale, and contributing to safer, more civil shared experiences.
  • Work Opportunities: As the Engineering Manager for our Customer Care team within the Safety and Civility org, you will lead initiatives to build automated and interactive systems that resolve issues for the Roblox community. You’ll manage significant parts of our public and internal facing applications and report to the Senior Director of Engineering, Trust & Safety.
  • Role Overview: The Engineering Manager will guide large cross-functional projects that impact multiple teams, driving the roadmap, charter, and vision for the team.
  • Responsibilities:
    • Uphold high coding standards and establish new ones to enhance development practices.
    • Work for your team to unblock issues and bridge gaps between different organizations.
    • Mentor engineers to ensure continuous growth and expertise within your team.
    • Be guided by our vision to put the Roblox community first and represent us through thought leadership.
  • Desired Experience:
    • 2+ years of experience as an engineering manager.
    • 8+ years of experience in large-scale software development with a track record of delivering high-performance solutions.
    • Proficient in architecture and implementation discussions, especially for large-scale distributed systems.
    • A degree in Computer Science, Computer Engineering, or a related field.
    • Experience in programming with compiled languages (Golang, C++, C#, Java) and interpreted scripting languages (JS, PHP, Python, Lua).
  • Additional Skills: NLP and/or LLM experience is a plus. Demonstrated experience in cross-team and discipline collaboration.
  • Application Note: We are looking for leaders who are ready to tackle significant challenges and foster an environment of innovation and efficiency. If you are driven by complex technical and managerial challenges, we encourage you to apply.
  • Compensation: The role offers a salary ranging from $283,780 to $331,640 annually, based on experience and qualifications. Full-time employees are also eligible for equity compensation and comprehensive benefits.


Job overview​

Data posted

1 month ago


San Mateo



Employment Type

Full Time

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