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Product Alignment Manager - Customer Success

  • Full Time
  • Remote
  • Posted 1 month ago

Job description

 

  • Company Overview: ConsenSys is pioneering the blockchain landscape, aiming to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on. We believe in the transformative potential of blockchain to create a more just and equitable society.

 

  • Company Culture: Joining ConsenSys places you at the vanguard of an evolving technological paradigm. Our work environment fosters innovation through constant exposure to new concepts and ideas. We are a gateway for entrepreneurs and technologists to extend their influence to the far reaches of our ecosystem, encouraging a culture of growth and continuous learning.

 

  • Work Opportunities: ConsenSys offers flexible work environments, including remote, hybrid, and onsite options, accommodating the diverse needs and locations of our team members.

 

  • Role Overview: The Customer Success team at ConsenSys is dedicated to ensuring the success of our customers. In this role, you will work closely with product teams to enhance our service offerings and improve customer satisfaction and engagement across our core products.

 

  • Responsibilities:
    • Design and oversee the customer success strategy for ConsenSys’ products and partnerships.
    • Act as a key liaison between product teams and customer success, ensuring alignment at tactical and strategic levels.
    • Manage and harmonize OKRs and KPIs across teams to foster collaboration and drive project success.
    • Proactively manage risks, resolve conflicts, and ensure gaps in service are promptly addressed.
    • Maintain visibility of multiple projects, ensuring that all program documents are complete, current, and accessible.
    • Communicate effectively with all stakeholders to maintain awareness and visibility of project statuses.
  • Desired Experience:
    • Proven experience in program or project management within software companies.
    • Strong organizational skills to handle multiple work streams simultaneously.
    • Excellent communication skills to forge and maintain strong relationships with stakeholders.
    • Analytical acumen to plan and measure project success effectively.
  • Additional Skills: Background in customer service or customer success within software-related fields. Ability to work independently, driving projects to completion in a dynamic, startup environment.
  • Application Note: We encourage applications from individuals who may not meet all the listed requirements but are enthusiastic about the role and have relevant transferable skills.
  • Compensation: For candidates based outside of the USA, the salary range is $92,000—$164,000 USD, commensurate with experience and skills.

Company

ConsenSys

Job overview​

Data posted

1 month ago

Department

Product

Employment Type

Full Time

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