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Business Onboarding Specialist

  • Full Time
  • Mexico
  • Remote
  • Posted 4 weeks ago

Job description


  • Company Overview: Kraken is a leading cryptocurrency exchange that champions the acceleration of cryptocurrency adoption and financial freedom globally. With a decade of dedication, Kraken has grown into a trusted platform offering a suite of products including Kraken Pro, Kraken NFT, and Kraken Futures to a diverse client base.


  • Company Culture: Kraken is committed to the core values of crypto, focusing on security, client support, and education. As a fully remote company, Kraken employs a diverse workforce from over 60 countries, fostering a culture of inclusivity and innovation.


  • Work Opportunities: Kraken offers flexible work arrangements—remote, hybrid, or onsite—in key locations across the U.S., including San Francisco, New York City, and Silicon Valley. This flexibility supports Kraken’s inclusive work environment, accommodating a variety of employee needs and lifestyles.


  • Role Overview: As a Business Onboarding Specialist, you will be at the forefront of Kraken’s client engagement, responsible for the seamless integration of institutional clients into the Kraken platform. This role demands a keen understanding of KYB (Know Your Business) and CDD (Client Due Diligence) practices to ensure compliance and high-quality client interactions.

  • Responsibilities:
    • Facilitate the onboarding of new business clients, ensuring compliance with KYB and CDD requirements.
    • Conduct thorough client research using open source databases.
    • Collaborate with the Compliance team to meet KYB standards.
    • Manage client communications effectively to maintain high service levels and client satisfaction.
    • Participate in team meetings and training sessions to stay updated on industry practices.
  • Desired Experience:
    • 1+ year of experience in financial services or crypto industries, with a focus on client onboarding.
    • Proficient in regulatory frameworks related to KYB/CDD and AML.
    • Strong analytical, problem-solving, and communication skills.
  • Additional Skills: Fluency in a second language is advantageous. Experience in KYB/CDD processes within financial, compliance, or crypto sectors.
  • Application Note: Kraken encourages applications from those who are passionate about crypto, even if they do not meet all the listed requirements. The company values diversity and is an equal opportunity employer.
  • Compensation: Competitive salary package with flexibility in working hours, including potential evening, night, and weekend shifts to cater to a global clientele.


Job overview​

Data posted

4 weeks ago




Customer service

Employment Type

Full Time

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